DocuSign eSignature service supplier and subprocessor list
Last Updated: March 1, 2022
DocuSign uses certain subprocessors to support the delivery of the DocuSign eSignature service.
Infrastructure suppliers
The DocuSign eSignature service relies upon certain infrastructure suppliers to support the delivery of such service. DocuSign eSignature customers may choose from an available list of countries where their account is provisioned, but the choice must be selected in advance and can only be established at the time a customer’s instance is initially provisioned.
The following is a list of the name(s), location(s) and activities of the infrastructure suppliers for DocuSign eSignature.
| Entity Name | Purpose; applicable services | Country location(s) | Applicable DocuSign group entity |
|---|---|---|---|
| Cyxtera Technologies | To provide infrastructure services of DocuSign eSignature in the applicable country location. | United States | DocuSign, Inc. |
| Equinix | To provide colocation services of DocuSign eSignature in the applicable country locations. | Germany; Netherlands; France; United States | DocuSign, Inc. |
| Microsoft Azure | To provide infrastructure services of DocuSign eSignature in Australia and Canada. | Australia; Canada | DocuSign, Inc. |
| SunGuard Availability Services | To provide infrastructure services of DocuSign eSignature in the United States. | United States | DocuSign, Inc. |
| T-Systems | To provide infrastructure services of DocuSign eSignature in France and Germany. | France; Germany | DocuSign, Inc. |
| Vodafone Libertel B.V. | To provide infrastructure services of DocuSign eSignature in the Netherlands. | Netherlands | DocuSign, Inc. |
Service subprocessors
DocuSign uses certain service subprocessors to provide functionality within DocuSign eSignature . The following is a list of the name(s), location(s) and activities of the service subprocessors for DocuSign eSignature.
| Entity Name | Purpose; applicable services | Country location(s) | Applicable DocuSign group entity |
|---|---|---|---|
| Authorize.Net | Customers may use an optional feature of Docusign eSignature to process payments. | United States | DocuSign, Inc. |
| Axacore | Customers may use an optional feature of DocuSign eSignature to transmit documents via facsimile. | United States | DocuSign, Inc. |
| CDC Arkhineo | Customers may use an optional feature of DocuSign eSignature application to archive eDocuments. | France | DocuSign, Inc. |
| Cybersource | Customers may use an optional feature of Docusign eSignature to process payments. | United States | DocuSign, Inc. |
| Elavon | Customers may use an optional feature of Docusign eSignature to process payments. | United States; Canada; Puerto Rico |
DocuSign, Inc. |
| FaxLogic | Customers may use an optional feature of DocuSign eSignature to transmit documents via facsimile. | United States | DocuSign, Inc. |
| FedEx | Customers may use an optional feature of DocuSign eSignature to print documents directly to a FedEx Office location. | United States | DocuSign, Inc. |
| Google, LLC | Customers may use an optional feature of DocuSign eSignature to automatically place fields in documents. | United States | DocuSign, Inc. |
| Smart Communications | Customers may use an optional feature of DocuSign eSignature to guide signers to complete eDocuments. | United States | DocuSign, Inc. |
| PayPal (Braintree) | Customers may use an optional feature of Docusign eSignature to process payments. | United States | DocuSign, Inc. |
| PubNub | Customers may use an optional feature of DocuSign eSignature to add comments to eDocuments. | United States | DocuSign, Inc. |
| Spreedly Inc. | Customers may use an optional feature of DocuSign eSignature to process payments. | United States | DocuSign, Inc. |
| Stripe | Customers may use an optional feature of Docusign eSignature to process payments. | United States | DocuSign, Inc. |
| Zuora | Customers may use an optional feature of Docusign eSignature to process payments. | United States | DocuSign, Inc. |
ID verification-specific service subprocessors
DocuSign uses certain ID verification subprocessors to provide ID verification services in connection with DocuSign eSignature and other DocuSign services based on the DocuSign Identify solution.
The following is a list of the name(s), location(s) and activities of the ID verification-specific service subprocessors for DocuSign eSignature.
| Entity Name | Purpose; applicable services | Country location(s) | Applicable DocuSign group entity |
|---|---|---|---|
| Acuant | Customers may use an optional feature of DocuSign eSignature to provide ID verification services. | United States | DocuSign, Inc. |
| AriadNEXT | Customers may use an optional feature of DocuSign eSignature to provide Advanced Electronic Signatures (AES) or Qualified Electronic Signatures (QES) and to provide ID verification services. | France | DocuSign, Inc. |
| Esendex | Customers may use an optional feature of DocuSign eSignature to provide SMS-based authentication services. | United Kingdom | DocuSign France SAS |
| Infobip | Customers may use an optional feature of DocuSign eSignature to provide SMS-based authentication services. | Germany |
DocuSign France SAS |
| IDNow | Customers may use an optional feature of DocuSign eSignature to provide Advanced Electronic Signatures (AES) or Qualified Electronic Signatures (QES) and to provide ID verification services. | Germany | DocuSign, Inc. |
| LexisNexis | Customers may use an optional feature of DocuSign eSignature to provide knowledge-based authentication services. | United States | DocuSign, Inc. |
| Prove | Customers may use an optional feature of DocuSign eSignature to provide phone or SMS-based authentication services. | United States | DocuSign, Inc. |
| Mitek | Customers may use an optional feature of DocuSign eSignature to provide ID verification services. | United States | DocuSign, Inc. |
| Sinch AB | Customers may use an optional feature of DocuSign eSignature for SMS delivery or to provide phone/SMS-based authentication services. | United States; Sweden | DocuSign, Inc. |
| TeleSign | Customers may use an optional feature of DocuSign eSignature for SMS delivery or to provide phone/SMS-based authentication services. | United States | DocuSign, Inc. |
| Twilio | Customers may use an optional feature of DocuSign eSignature for SMS delivery or to provide phone/SMS-based authentication services. | United States | DocuSign, Inc. |
| Vonage | Customers may use an optional feature of DocuSign eSignature for SMS delivery or to provide phone/SMS-based authentication services. | United States; Singapore; UK; Amsterdam | DocuSign, Inc. |
Notice regarding other ID verification partners
In addition to the above ID verification subprocessors, DocuSign integrates with a number of other ID verification partners to enable the DocuSign Identify solution. In contrast to the ID verification subprocessors noted above, these additional ID verification partner integrations involve no transfer of personal data from DocuSign to the partner.
For more information about ID Verification partners that DocuSign works with, see https://support.docusign.com/en/articles/Tech-Readiness-DocuSign-Identif....
Professional service business partners
For a list of the name(s), location(s) and activities of partners that provide professional services to you in connection with DocuSign eSignature implementations, please contact your DocuSign representative or refer to the applicable SOW.
Customer success suppliers
The following is a list of the name(s), location(s) and activities of customer success suppliers for the DocuSign eSignature.
| Entity Name | Purpose; applicable services | Country location(s) | Applicable DocuSign group entity |
|---|---|---|---|
| Sykes Enterprises, Inc. | To provide Tier-1, Tier-2, service management and developer support services, plus adoption consulting services to DocuSign eSignature customers. | Costa Rica; Philippines; Egypt | DocuSign, Inc. |