Know who you’re doing business with
Verify signer identity beyond the standard practice of clicking an emailed link. DocuSign Identify makes identity proofing and authentication a seamless part of eSignature. So you protect your important agreements, and your customer experience.
Support compliance
Help meet requirements with Know Your Customer (KYC), Anti-Money Laundering (AML) and regional regulations. Verification status is recorded in every Certificate of Completion.
Embed into eSignature
Integrate signing, identity proofing, and authentication into one connected DocuSign eSignature experience.
Operate globally
Access the industry’s largest network of identity verification and trust service providers. Choose from DocuSign native solutions or API-supported integrations.
Why a connected signing and identity verification experience matters
#1
#1 reason customers abandon transactions: lack of visible security*
84%
84% of businesses say certainty about customer ID reduces risk**
$36B
$36B in global fines for noncompliance with KYC, AML, and sanctions, from 2008 to 2019***
Add identification to your agreement workflow
DocuSign Identify includes identity proofing, authentication solutions, and API integrations, helping you transact agreements world-wide with increased trust and compliance.
ID and eID Verification
Verify with major government-issued IDs and eIDs with ID Verification worldwide. Signers can also submit their existing bank logins to confirm identity.
Knowledge-Based Authentication
Part of ID Verification, KBA lets signers verify their identity by correctly answering personal questions about themselves.
Flexible Admin Controls
Choose from pre-set configuration or customize, such as type of ID methods and country of issuance accepted, ID data retained, and name matching precision.
Identification for digital signatures
Combine with our Standards Based Signatures offerings to sign digital signatures, including Advanced and Qualified Electronic Signatures under eIDAS.
Proof of Verification
Write verification status and ID data into your system of record using APIs. Authentication details appear in every eSignature Certificate of Completion.
SMS Authentication
Easy two-factor authentication with a one-time code available to users in 180+ countries. Use it as a stand-alone solution or add to your identity verification process.
New features for ID Verification
New ID methods
Signers can use their existing bank credentials or answer personal questions to prove their identity. Available in US.
Global expanded IDs
ID Verification gives senders the option to accept more IDs. Signers select ‘Other” from a list of countries and senders can manually review and approve the ID documents.
ID Evidence
As an option, you can retain and extract ID information into your own systems of record, or download as a PDF, helping to support audit and compliance requirements.
Bringing Greater Speed, Security and Convenience to Banking
“ID Verification helps with compliance on KYC and makes M&T’s life easier."
Sandra Bell
VP, Enterprise Transformation Office
M&T Bank
Learn how M&T Bank added new digital capabilities to enhance security and customer experience, saving $17 per document in an account opening use case.
Read the customer story Sandra Bell
VP, Enterprise Transformation Office
M&T Bank
Learn how M&T Bank added new digital capabilities to enhance security and customer experience, saving $17 per document in an account opening use case.
Digital application process for faster, better customer experience
Leading lending platform in the UK created a digital application workflow with eSignature and ID Verification, and reduced average time to process by 98%.
Digitizing the account opening process
Kleberg Bank streamlined the account opening process with eSignature and ID Verification, increasing efficiency and improving customer experience.
Speeding customer access to capital
Pawnee Leasing customers are able to access capital 50% faster with DocuSign eSignature.
DocuSign Identify use cases
- Account opening and onboarding
- Lending, leasing and financing
- Insurance applications
- Good practice guidelines agreements
- Auto test drive and sales agreements
- Patient consent management
- Employee onboarding
Resources
Learn more about DocuSign Identify
Balancing security and customer experience in Identity Verification
Learn more about how leading organizations balance security and customer experience in identity verification
Accelerating Digital Transformation: Spotlight on Financial Services
Learn how financial services are accelerating their identity verification processes
DocuSign Identify datasheet
Learn more about DocuSign Identify solutions and benefits in this datasheet.