Identity Verification Accelerates Digital Transformation: A Spotlight On Financial Services

Today 75% of financial services respondents said their organizations face increasing regulatory requirements for robust identity verification

For financial services organizations, customer experience and security have always been at odds. Firms want to balance the ability to keep customers happy with seamless interactions without compromising their highly sensitive financial data. Nowhere is this balance more important to strike than in the identity verification and authentication processes for digital transactions and agreements. 

Without good digital experiences, financial services organizations risk customers abandoning agreements or slowing down processes — but good digital experiences traditionally involve less robust security. This report examines that counterplay and looks at what financial services can do to thrive in both security and customer experience when it comes to identity verification.