On February 27th, CERT released details about a SAML vulnerability affecting some libraries which may allow an attacker to perform an authentication bypass. More details are available here: https://www.kb.cert.org/vuls/id/475445

Our security and identity teams immediately investigated this issue in our applications and have confirmed that none of our SAML implementations are vulnerable to this attack.

DocuSign has observed a new phishing campaign that began the morning of January 31, 2017 (Pacific Time).

The email purports to come from "Docusign Inc." using the email address dse@dse.com with the subject “Your document Receipt <numbers> for <name> is ready for signature!”. The email contains a link to a malicious Word document. This email is not sent from DocuSign. Do not click the link in this email, instead please forward it to spam@docusign.com and then delete the email immediately. 

For more information on how to spot phishing please see our Combating Phishing white paper (3.3 MB).

On January 4th three information security vulnerabilities were released, CVE-2017-5753, CVE-2017-5715, and CVE-2017-5754, which exploit critical vulnerabilities in modern processors. These hardware bugs, known as Meltdown and Spectre, allow an application unauthorized access to read system memory.

Upon learning of these vulnerabilities, DocuSign initiated incident response procedures to ensure the security of the company’s servers, core systems and online properties. We have reviewed all of our sites and supporting infrastructure to identify systems which require patching. DocuSign’s operations team is actively testing these updates in non-production environments and, once this is complete, will roll these updates out to our production servers.

In addition, DocuSign has identified a number of partners who may be affected by these vulnerabilities and are working closely with them to ensure their systems are updated as quickly as possible.

DocuSign will continue to monitor the status of the situation and provide updates as needed.

For more information, you can reference:  https://spectreattack.com/

Learn about privacy at DocuSign and the steps we're taking to prepare for the upcoming GDPR. 

While many organizations are just now focusing on how to protect customer data to comply with the General Data Protection Regulation (GDPR), DocuSign has already made significant strides, many of which apply to the GDPR:

DocuSign has developed a strong compliance culture and security safeguards, as demonstrated in our ISO 27001 certification.
We actively monitor regulator guidance of GDPR requirements to enhance our efforts, and like many cloud service providers, we are reviewing our data protection program and making adjustments to ensure compliance with the GDPR by May 2018. 

DocuSign has also drafted Binding Corporate Rules (BCRs), including privacy codes, and has submitted them with supporting documentation to the supervisory authorities in Europe for approval. Our BCRs will help establish vigorous data protection practices throughout the Company and meet the European standards of data protection processed by DocuSign through our core Signature service.

Only you and individuals authorized by your company have access to your documents. Your personal information stays private – even from DocuSign. There is no greater priority at DocuSign than the privacy and security of our customers’ information, data and documents.

Read about our top pointers to help you stay safe online. 

DocuSign uses the latest innovations and industry knowledge to keep our customers safe, but it takes awareness and dedication from everyone involved to reach maximum security.

Remember: online safety starts with you, and you are the first and best line of defense in fighting online fraud. Learning how to identify and steer clear of phishing scams, social engineering attempts, and other types of online fraud is the best way to protect yourself and your information.

Here are a few tips to help get you started:

Create complex, unique passwords and keep them secure – don’t write down or share passwords, and be extra careful when using public or shared computers
Take IT precautions to protect against spam – keep your anti-virus software up-to-date, provide trainings on phishing and fraudulent activities, etc.  
Be on the lookout for fraudulent emails and unsafe websites – proceed with caution when accessing unfamiliar emails and websites. Unrecognizable links, bad grammar and misspellings, and fake greetings can all be red flags that indicate a phishing email. For website safety, make sure “https” is in your browser address bar if you are entering any personal information.

Visit our Personal Safeguards page for more safety essentials - including our Combating Phishing white paper (3.3 MB)  - to help keep you and the greater online community safe.