DocuSign Support Plans

Standard Support
Plan

Included with
Subscription¹

  • DocuSign Support Center
  • System availability monitoring
  • Online case management
  • Target initial response time <24 hours

Plus Support
Plan

Call for pricing
1-877-720-2040

  • DocuSign Support Center
  • System availability monitoring
  • Online case management
  • Target initial response time <8 hours
  • Phone support²
  • Technical support

Premier Support
Plan

Call for pricing
1-877-720-2040

  • DocuSign Support Center
  • System availability monitoring
  • Online case management
  • Target initial response time <4 hours
  • Global emergency support <1 hour
  • Phone support²
  • Technical support
  • DocuSign integration support (Connectors)

Enterprise Premier
Support Plan

Call for pricing
1-877-720-2040

  • DocuSign Support Center
  • System availability monitoring
  • Online case management
  • Target initial response time <2 hours
  • Global emergency support <30 min
  • Phone support²
  • Technical support
  • DocuSign integration support (Connectors)
  • Technical customer success manager (TCSM)³
  • eSignature administration course

¹Standard support for web customers only.

²Click-to-call via DocuSign Support Center. eSignature support available 24/7 (English-only); all other products and language support available during local business hours.

³Available to customers with monthly product subscriptions starting at $20K.