Senior Project Manager
Customer Success | São Paulo, Brazil

Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Customer Success team is the largest organization in the world focused entirely on agreement processes and technologies. We are the Agreement Experts. With hundreds of thousands of successful customers worldwide, we know how to help our customers see results quickly. And that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work done. As part of our global team of Agreement Experts – in professional services, customer success management, learning and enablement, and customer support – you’ll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible.

This position
The Senior Project Manager is responsible for leading teams to deliver project(s) that span across multiple teams in CS and across organizations at DocuSign and our clients. Manage resources, schedules, financials and adhere to stage gate quality and a clear understanding and experience in dealing with Saas implementations. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving project delivery.
The Senior Project Manager has the authority to run the project on a day-to-day basis. Verify that the project produces the required deliverables of quality, within the specified constraints of time and cost and to achieve the potential benefits defined in the business case.

This position is an Individual Contributor and reports to the Regional Delivery Manager within our Professional Services organization and is designated Flex.

Responsibilities

• Manage the overall client relationship, have full command of the client business model, and is considered a trusted advisor by the client
• Cultivate and manage highly functional teams comprised of DocuSign and client resources through all phases of the Cloud deployment process
• Responsible for the project success that are on time and on budget
• Manage scope creep and the change order process as needed to amend agreed upon scope
• Communicate effectively to swivel between business and technical conversations to ensure that there is mutual alignment across all teams
• Establish and run executive level steering committee meetings
• Ensure operational success and execution by establishing and managing project governance and communication
• Report on project success criteria results, metrics, test and deployment management activities
• Leverage a solid understanding of the Agreement Cloud product suite in order to validate key design options and present proposal solutions to all levels of client management
• Ensure high quality solution designs and implementations by driving adherence to DocuSign’s implementation methodology
• Engage with customers on additional requirements and business needs and proactively define, scope and sell follow work
• Client facing experience in additional capacities such as sales, account management and customer support
• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization

Basic qualifications

• Minimum of 8 years of full lifecycle professional services implementation experience
• 6 years of experience delivering large scale implementations with global enterprise companies
• 6 years of experience leading, motivating and managing various project and program team sizes, including internal and external resources, while holding team accountable for performance
• 6 years of experience scoping professional services engagements, writing proposals and developing change orders
• Outstanding communication & presentation skills, both verbal & written: Native-level Portuguese, business-level English and Spanish
• Minimum bachelor’s degree

Preferred qualifications

• Experience with enterprise platforms such as ECM, Document Management, Contract Management, or BPM systems
• Ability to interact with and influence all levels from ICs to executives
• Self-motivated, decisive, with the ability to adapt to change and competing demands
• Must be able to learn, understand and apply new technologies
• Proven risk management, issue resolution, and change control proficiency
• Proven risk management, issue resolution and change control experience
• Proven management, leadership and mentoring skills
• Excellent at articulating vision and planning execution of projects
• Strong client management and executive level communication skills
• Build and maintain relationships by engaging business leaders to establish credibility, solve problems, build consensus and achieve objectives
• Outstanding writing, presentation, and organizational skills
• Experience with Saas products like Salesforce

Vaccination requirement
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It’s important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate with regards to any legally protected characteristics.