Senior Program Manager
Engineering & Tech Operations | Seattle, Washington or Remote - US

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.

Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers, and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to excel, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Engineering & Tech Operations team builds and operates complex solutions for global business challenges that cross cultures, legal jurisdictions, and impacts millions of people and businesses every day. We hire people with a broad set of skills and people who want to work on creating never-been-done-before solutions at scale while ensuring world-class reliability and security. Our Agreement Cloud is a revolutionary solution that changes the way people live, work, and come to agreement.

This position
We are looking for a dynamic and effective Senior Program Manager to lead high impact programs to deliver business value as part of the Product and Program Management organization. The Senior Program Manager will be responsible for driving critical programs across DocuSign’s development organization.

In order to be successful in this role, you’ll excel at influencing without authority, dealing with ambiguity, capable of operating at all levels, and are able to understand technical details quickly. You will possess a strong attention to detail, a reputation as someone who focuses on the customer, brings simplified solutions to complex problems in a technical environment, and does what they say they will do. You must be comfortable operating in a fluid, agile, and team-oriented environment; bringing order to chaos.

This position is an individual contributor reporting to the Senior Director Program Management and is designated as Flex.

Responsibilities

• Drive alignment to and execution of high stakes cross-functional initiatives and programs
• Oversee end-to-end program execution across teams / groups, including risk management, communication, issue/conflict resolution and dependency management
• Collaborate with responsible partners to proactively identify, communicate, manage and mitigate program risks
• Organize and lead cadence-based stakeholders / leadership meetings, tracking actions, providing timely communication of program status, schedule, risks, and blockers
• Drive process improvements and leverage metrics to improve transparency, overall team performance and efficiency around key cross-org programs
• Partner with cross-functional teams to deliver business value in a timely manner while maintaining a high level of quality and transparency

Basic qualifications

• 8+ years of leading complex, cross-functional, global program and/or cross-departmental leadership
• Strong business acumen and technical background, with the ability to quickly understand and communicate technical and product concepts and challenges across wide-ranging audiences
• Bachelor degree or equal experience

Preferred qualifications

• Ability to develop clear program strategies and high-level program plans
• Experience curating program metrics and creating dashboards / scorecards for overall project health and progress
• Experience building strong cross-team relationships and partnerships
• Strong organizational skills with ability to deal with ambiguity, multitask and work independently in a fast-paced, ever-changing environment
• Ability to synthesize data from various streams and present in a digestible bite size manner to upper management and execution teams
• Excellent written, verbal communication, and interpersonal skills
• Possess working knowledge of project management tools like MS Project, Smartsheets, Open Project and scrum team collaboration tools like JIRA

Based on Colorado law, the following details are for Colorado individuals only: Colorado base salary range: $115,800 - $163,575 and eligible for bonus, equity and benefits at https://www.docusign.com/company/benefits.

Vaccination requirement
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature, the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and more than a billion users in over 180 countries use the DocuSign Agreement Cloud to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com.

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