Enablement Manager - Customer Success
Global Field Enablement | Marketing | Dublin

Closing Date: 1st July 2022

Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
The Global Enablement team’s mission is to equip every DocuSign Field employee to do the work of their lives. We ensure that every member of the Field team has the skills, knowledge, process expertise and content to maximise every prospect and customer interaction in the most productive way possible. Enabling the Field to deliver a world-class buyer and seller experience that drives growth, adoption, retention, and customer satisfaction at scale is at the heart of what we do.

This position
As an Enablement Manager - Customer Success, you will be responsible for ensuring the EMEA Customer Success teams are equipped with the content and skills to effectively serve our customers, maximise results, and grow their careers. You are passionate about customer success, engaging with learners, and thrive on helping others succeed. In this highly dynamic role you will be equal parts program manager, facilitator and Enablement business partner to select teams in the EMEA Customer Success organisation. This role plays a critical part in supporting the EMEA Customer Success team to achieve its goals and ensuring the Enablement team meets the needs of the business.

This position reports to the Senior Director, Field Enablement EMEA.

Responsibilities

• Deliver, enhance, manage and measure the new hire onboarding program for new joiners across all roles in the EMEA Customer Success organisation
• Manage regional Customer Success focused learning series program logistics and execution from start to finish, partnering cross functionally
• Collaborate closely with peers on the global enablement team to maximise the impact of global Customer Success programs in region by ensuring they are relevant and drive adoption in region
• Develop and deliver regional skills programs to address needs not covered by global enablement programs, while aligning to global standards
• Develop a deep understanding of the enablement needs in region working with leaders and individual contributors across the different teams and roles
• Partner with the global enablement team to continuously provide feedback and contribute to the global Customer Success enablement programs
• Partner with the broader team to support with the development and delivery of various programs for the EMEA audience
• Develop a thorough understanding of the different roles you are supporting and adjust content and deliverables accordingly
• Become familiar with the learning management system and content management system and manage requests for reporting and content updates for both
• Write communications, plans, and draft other internal content related to the programs you are supporting and running
• Define, measure and communicate out the programs success metrics

Basic Qualifications

• BA/BS degree, ideally in adult learning, psychology or related field
• Proven experience within the B2B technology sector, ideally with SaaS organisations
• 3+ years of Enablement role supporting customer facing teams
• Strong stakeholder management skills
• Experience facilitating workshops and delivering presentations
• Excellent verbal and written communication skills
• Experience managing programs
• Experience working on cross-functional projects
• Ability to work independently in a fast-paced environment
• Fluency in English

Preferred Qualifications

• Experience managing end-to-end enablement programs
• Experience building and running enablement programs focused on practical application of learning
• Learning Management System & Content Management System knowledge
• Knowledge of Winning by Design concepts and methodologies
• Second European language is an advantage
• Knowledge of DocuSign solutions

About Us
DocuSign® helps organisations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that’s a good thing.

DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the discussion and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.