Sales Content Delivery Analyst
Sales & Business Development | Seattle, WA or San Francisco, CA

This position is not eligible for employment in the following states: Alaska, Hawaii, Iowa, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Sales & Business Development teams collaborate with customers and partners across the globe to help them leverage the DocuSign Agreement Cloud to transform the entire system of agreement process—from preparing to signing, acting on, and managing contracts and other types of agreements. Our team’s partner with some of the largest most innovative companies in the world in dozens of industries to bring the power of DocuSign to more customers. Whether you are selling to a small business or a large enterprise, you will apply your extensive knowledge of our solutions, and leverage our strategic partnerships to help our customers grow their top and bottom line.

This position
The Sales Program team at DocuSign is hiring a Content Delivery Analyst to focus on educating and equipping sales teams to implement content creation and management best practices relating to outbound prospecting messaging. In this role, you will be responsible for building, delivering and maintaining learning materials including trainings, videos, and instructional guides. You’re an ideal candidate if you’re proactive, communicative, detail oriented and have a passion for helping teams optimize and scale.

To be successful, you will need to proactively identify challenges to learning and adoption, recognize patterns and make recommendations that will empower sales teams to build effective outbound prospecting content and repeatable processes.

This position is an individual contributor reporting to the Pipeline Program Content Director and is designated Flex.

Responsibilities

• Oversee and deliver enablement of new content launches and performance reporting.
• Develop and improve learning materials including, but not limited to, presentations, videos, instructional guides, workflows and FAQs
• Lead live training sessions both in person and virtually
• Produce clear procedures and step-by-step usage documentation
• Manage and maintain team site and keep information organized for stakeholders to learn and engage
• Provide support and guidance to partners and stakeholders through various channels such as office hours and program slack channels

Basic qualifications

• 2+ years of experience in Sales Development or Sales
• 2+ years of experience creating training and enablement materials and documentation for users
• Experience supporting sales teams and helping them adopt new processes and practices
• Experience working independently with minimum supervision
• Experience with collaboration across functional boundaries

Preferred qualifications

• Proficient written and verbal communication skills
• Accurate and precise attention to detail
• Excellent interpersonal and customer relationship skills
• Experience with Sales Engagement Platforms, preferably Outreach.io
• Experience with HighSpot, Skilljar or other learning management systems
• Experience with Google Suite products including Slides, Docs, Sheets, Sites, and Surveys
• Experience authoring effective sales messaging
• Experience prioritizing and managing multiple projects simultaneously in a SaaS environment
• Experience working cross functionally, across multiple projects and channels in a global organization
• Resilient and resourceful when solving complex problems
• Demonstrates critical analysis coupled with a proactive and positive approach
• Experience influencing without authority in a matrixed, fast-paced environment

Vaccination requirement
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com.

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