Renewal Specialist France
Sales & Business Development | Dublin, Ireland

Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Sales & Business Development teams collaborate with customers and partners across the globe to help them leverage the DocuSign Agreement Cloud to transform the entire system of agreement process—from preparing to signing, acting on, and managing contracts and other types of agreements. Our team’s partner with some of the largest most innovative companies in the world in dozens of industries to bring the power of DocuSign to more customers. Whether you are selling to a small business or a large enterprise, you will apply your extensive knowledge of our solutions, and leverage our strategic partnerships to help our customers grow their top and bottom line.

This position
The Renewal Specialist (RS) is a high impact position combining equal parts relationship management, contract negotiation and client satisfaction. The RS will work with existing DocuSign customers across EMEA, managing an average book of 600 accounts to maintain their satisfaction and renewal of their next contract.
The RS is accountable for customer retention through the annual renewal process, proactive client management, forecast accuracy, and driving adoption/usage with customers in collaboration with internal teams and the broader DocuSign partner ecosystem.
This position reports to the Kim Gavin.

Responsibilities
• Develop plan to ensure assigned accounts are progressed to renewal in a timely basis.
• Monitor outstanding renewals and develop robust follow up system.
• Recommend accounts to be placed on “stop” due to late renewal.
• Develop a good level of understanding of DocuSign’s product portfolio.
• Liaise with internal teams to ensure smooth processing of quotes and renewals for customers.
• Provide accurate, timely reports, and forecasts, as needed, for management.
• Ensure renewal of all assigned accounts in EMEA.

Basic Qualifications
• Bachelor’s degree or equivalent required
• Fluency in English
• Relevant experience in B2B sales or account management focused on customer renewals.

Preferred Qualifications
• Proven track record of success in managing a high-volume portfolio of accounts
• Track record of success and over-achievement of quota in past positions.
• Proven ability to work in a fast-paced environment. Exceptional time management, organization, and multi-tasking skills a must.
• Strong verbal and written communication skills, specifically at the executive level.
• Strong business acumen and ability to analyse data to address customer situations.
• Demonstrated ability to work in a fast-paced environment

About us
DocuSign® helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that’s a good thing.
DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the discussion and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com.

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