Lead Technical Program Manager – Security & Compliance
Engineering & Tech Operations | Seattle, Washington

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Our agreement with employees
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Engineering & Tech Operations team builds and operates complex solutions for global business challenges that cross cultures, legal jurisdictions, and impacts millions of people and businesses every day. We hire people with a broad set of skills and people who want to work on creating never-been-done-before solutions at scale while ensuring world-class reliability and security. Our Agreement Cloud is a revolutionary solution that changes the way people live, work, and come to agreement.

This position
DocuSign is seeking a Lead Technical Program Manager on the Technical Operations team to support site reliability, service infrastructure and security & compliance initiatives. This position requires a depth of technical experience working with highly available environments and complex system architectures, as well as bold resourcefulness and high energy to drive projects to on-time completeness. To be successful in this position, the candidate must be self-directed and self-motivated, yet capable of taking instruction and feedback. The candidate can handle every phase in the program's life cycle, from the very beginning idea phases all the way to the closure or post-closure monitoring phases. This role will interface with several teams on wide ranging projects requiring clear communication and strong organization skills.

This position is an individual contributor role reporting to the Senior Director, Tech Ops Program Management is designated Flex.

Responsibilities

• Partner with Network, Compute, Storage, Architecture, Live-Site, DevOps, Security, Compliance and other engineering and operations teams to drive priorities across functions to meet project timelines
• Be responsible for the initiation of programs, from strategy creation to execution to delivery to completion while monitoring and reporting their status to stakeholders and all involved parties throughout the program's lifecycle
• Maintain expert knowledge of DocuSign products/services, industry/regulatory standards, Vulnerability Management requirements and assessments
• Align with the Trust & Security initiatives that drive scale and operational excellence
• Drive documentation and remediation of 3rd party compliance audit findings and security vulnerabilities by working with various internal and external teams
• Maintain strong relationships based on trust and transparency with primary stakeholders
• Negotiate appropriate trade-offs and ensure clear accountability, targets, timelines and deliverables for each major initiative
• Manage many competing high-priority tasks ensuring that work is being completed where necessary, when necessary
• Identify and drive projects to improve automation in the TechOps organization, whether through code automation or education
• Work with various engineering teams, influence and get buy-ins in various situations, make strategic decisions, and be able to get the team's trust
• Assist in troubleshooting a variety of issues across software and hardware deployed globally in DocuSign data centers
• Work towards making process improvements in our scaled agile environment

Basic qualifications

• Bachelor’s or master’s degree
• 12+ years relevant experience as a Technical Program Manager, Support, Operations or Systems Administration role
• Ability to communicate complex technical ideas/solutions to both technical and non-technical members
• Experience organizing cross-functional technical teams to drive solutions of complex issues

Preferred qualifications

• Knowledge of Active Directory, Group Policy, Security Policy configuration and maintenance
• Understanding of enterprise network infrastructure and OSI model
• Experience using business applications such as Jira and Confluence, Google Workspace applications
• Experience in alignment of Vulnerability Management processes with on-prem and cloud platforms
• Experience in establishing and managing technical compliance programs for FedRAMP, IL4, PCI, SOC 1/2.
• Excellent communication skills, including presentation skills
• Experience writing technical documentation
• Ability to coordinate tasks across functional groups, manage cross-functional projects to completion, communicate and coordinate with a wide variety of individuals and teams
• Natural aptitude for both teaching and learning from others in a collaborative team environment

Vaccination requirement
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com.

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