Lead Software Development Engineer
Engineering & Tech Operations | Seattle, Washington or Remote - US

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Our agreement with employees
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Engineering & Tech Operations team builds and operates complex solutions for global business challenges that cross cultures, legal jurisdictions, and impacts millions of people and businesses every day. We hire people with a broad set of skills and people who want to work on creating never-been-done-before solutions at scale while ensuring world-class reliability and security. Our Agreement Cloud is a revolutionary solution that changes the way people live, work, and come to agreement.

This position
DocuSign is looking for a seasoned software engineer to join our SRE team within the technical operations organization. The team is focused on building the tools necessary to help scale the management of our services in order to provide high availability across all DocuSign products and services. The SRE team is working on cutting edge initiatives to improve the reliability and scale of a platform that services hundreds of thousands of transactions per second. The position will provide an opportunity to deep dive into the DocuSign telemetry that logs billions of data points every day that provide insights into our service health and the ideal candidate will be able to use the insights to design, implement and rollout services that help move the needle on scale, performance and reliability of our live site. We will need someone who moves at a fast pace, solves hard problems, and is continuously innovating and raising the bar.

This position is an individual contributor role reporting to the Director, Product Operations Management and is designated Flex.

Responsibilities

• Analyze and improve efficiency, reliability, and scalability of core services
• Conduct design and code reviews
• Code solutions to challenging technical problems

Basic qualifications

• BS in CS, EE or equivalent
• 12+ years of hands-on software development experience in C /Java / C++

Preferred qualifications

• Experience in building large-scale, highly available and reliable applications
• Proficiency working with algorithms, data structures and production troubleshooting
• Familiarity with Azure Data Explorer
• Experience with incident management processes adopted across the SAAS industry to help with the delivery of high availability
• Experience with infrastructure specifically operating system internals, load balancing, database system internals and file systems, and networking

Based on Colorado law, the following details are for Colorado individuals only: Colorado base salary range: $150,300 - $186,700 and eligible for bonus, equity and benefits.

Vaccination requirement
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com.

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