Technical Consultant (German Speaking)
Customer Success and Support | Germany

Closing date: 15 May

Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure that every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our customer success and professional services team is the largest organization in the world focused entirely on agreement processes and technologies. We are the Agreement Experts. With hundreds of thousands of successful customers worldwide, we know how to help our customers see results quickly. And that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work done. As part of our global team of Agreement Experts – in professional services, technical services, customer success management, learning and enablement, and customer support you’ll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible.

The position
The Technical Consultant role is a customer-facing technical services delivery role, responsible for delivering fully functional, high-value Agreement Cloud solutions to clients in a timely and cost-effective manner.

The Technical Consultant acts as the primary technical subject matter expert in support of customers and partners deploying full end-to-end Agreement Cloud solutions and helping our customer building complex integrations utilizing DocuSign’s API. The successful candidate will therefore have a proven ability to understand complex business requirements and design technical solutions to meet those needs.
The Technical Consultant will work seamlessly alongside Project Managers, Solution Architects and also Product Consultants who are responsible for configuring and implementing the DocuSign/SpringCM core product, as well as the core pre-built connectors for other applications such as Salesforce and Microsoft. The Technical Consultant is expected to work closely with internal, customer and/or partner resources such as Technical Architects and/or Developer.

The Technical Consultant will be capable of developing and coding sound technical solutions and have an understanding of data and network security. The role will facilitate communication among project teams and other stakeholders, manage enhancement requirements and escalations and drive projects to successful completion. The successful candidate will play a critical part in the continued success of the EMEA Technical Services team.

This position is an Individual Contributor and reports to the Senior Manager, EMEA Professional Services.

Responsibilities

• Provide technical consulting, business consulting and product and API expertise to customers enabling the delivery of comprehensive Agreement Cloud solutions

• Facilitate technical discussions and white-boarding for project integrations and technical solutions, often across multiple applications

• Determine the scope of proposed solutions and identify the customer and DocuSign resources required to achieve successful outcomes

• Identify use cases, roles and other business requirements for each project

• Produce and manage client-facing documentation, e.g. Solution Design Documents

• Conduct implementation pilots and help customer envision final solution

• Train new clients on the essentials of DocuSign systems to get them started on implementations

• Compliant Professional Services Automation (PSA) system management, in accordance with requirements specified by finance and resourcing teams.

• Identify areas for process improvement within the Professional/ Technical Services organization and make recommendations to Management

• Produce technical proposals

• Develop risk mitigation plans

• Creating of test cases/scripts and providing assistance in UAT efforts

• Ensuring formal handover from the Professional/Technical Services to the Support and Customer Success Management function

• Providing mentoring and support to new colleagues

• Providing technical oversight of partner resources

• Effective interoperability with adjacent teams – Sales Teams, Engagement Managers, Customer Success Managers and other Professional Services Colleagues. Proactively keeping them updated on progress and issues.

Basic qualifications

• Bachelor’s or Master's degree in Computer Science, Electrical Engineering or equivalent experience

• Fluency in English and German (other languages a plus)

• Experience in delivering complex SaaS projects and integrations

• Experience of working within Agile and Waterfall frameworks

• Proven track record of working on multiple projects simultaneously and managing expectations and priorities

• Experience of working independently or as a part of a team and self-motivated

• Experience of working alongside partner organizations and System Integrators and exposure to release management processes

• Ability to draft and delivery formal and informal presentations to technical and non-technical audiences

• Strong verbal, written, and interpersonal communication skills as well as the ability to communicate effectively with individuals at all levels of the organization

• Ideal candidates would have a strong background in software development and building integrations with other Cloud Solutions

• Experience working directly with business/customers to understand business needs and applying technology solutions to those requirements

• Good knowledge of Technical Architecture and building Solution Design Documentation and technical flow charts

• Experience developing technical solutions with Internet technologies including XML (WSDL), REST, SOAP, Publisher/Listener architecture, and software technologies including .NET, Java, PHP, Ruby,Http, MySQL etc.

• Experience working with code (C# or Java) and data in SQL or XML data stores

• Experience working with bug tracking systems

• Experience working with source control systems (SVN, SourceSafe etc.)

• Experience using CRM solutions such as SalesForce.com

• Ability to identify and resolve ambiguity

• Ability to adjust personal style to different situations

• Ability to flex and switch between smaller configuration projects and large-scale development programs.

• Supporting the attainment of a 75% revenue conversion target

• Meeting an individual utilization target of 75%

• Required to travel c.25% of time

About us
DocuSign helps organisations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature; the world’s #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives. Plus, we save more trees together! And that’s a good thing.

DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the discussion and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, colour, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com.