Senior Director, Engineering – Incubations
Engineering | Seattle, WA or San Francisco, CA

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming

Our agreement with employees
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Engineering & Tech Operations team builds and operates complex solutions for global business challenges that cross cultures, legal jurisdictions, and impacts millions of people and businesses every day. We hire people with a broad set of skills and people who want to work on creating never-been-done-before solutions at scale while ensuring world-class reliability and security. Our Agreement Cloud is a revolutionary solution that changes the way people live, work, and come to agreement.

This position
Our business is built on finding great people and getting out of their way while they build and improve our award-winning Software as a Service (SaaS) offering. We are looking for a hands-on Senior Director, Engineering to join the Incubations engineering team and help scale and build the next generation of Agreement Cloud experiences. As a technology leader, you will help build a top-tier software organization that is responsible for development and upkeep of highly scalable, reliable, and available systems.

The Customer Incubations team is a unique organization of Product Managers, Engineers, Designers, and User Research that partners with DocuSign’s largest customers to understand common challenges and rapidly realize solutions that enhance and extend the DocuSign Agreement Cloud. Innovation starts here.

You are a top technical leader with a track record of multiple industry leading product successes, strong architectural insights, deep understanding of developer ecosystems and platforms and a champion of quality and fundamentals. You partner deeply with customers, with a focus on delivering outcomes for them. You will bring your technical and team building skills together to lead a world class team to successfully take on this unique responsibility. You will exemplify a flexible attitude combined with an aptitude to learn and share. You will embrace and enhance our culture and be a role model.

This position is a people manager role reporting to Sr. Director, Product Management and Engineering – Incubations is designated Flex.

Responsibilities

• Build solutions across the Agreement Cloud with expertise in a number of Code bases
• Architecture lead for several V1 initiatives to enhance and unlock new and innovative use cases for our customers
• Have a track record of finding and developing great talent
• Have a passion for continuous improvement
• Have built learning organizations that keep up with the state of the art, and are an example and mentor to your team
• Partner deeply with customers to understand use cases and architect solutions that delight.
• Deliver products that delight customers and reduce friction in their processes
• Be an expert at agile continuous delivery, DevOps and TDD/BDD and champion the culture, processes, and tools required to maintain a frictionless high-quality development environment
• Dive deep into technology and be on the forefront of the latest tools, technologies, and strategies and help evaluate, prototype, and introduce them to our team
• Build report and partner across multiple product teams, lead and drive consensus
• Provide coaching and leadership in software best practices, automated test strategies, and work toward flattening the cost of change curve for our software products and services
• Have a demonstrated track record of building high performing, secure applications and building security into the DNA of products
• Prioritize great user experiences and be a partner to product management/engineering, sales, services, operations, and other parts of the business

Basic qualifications

• 15+ years of combined software development and management experience across multiple languages and frameworks or equivalent experience
• 8+ years of hands on software development or equivalent experience
• 3+ years of managing software organizations over 25 people or equivalent experience

Preferred qualifications

• Demonstrated track record leading geographically dispersed teams
• Your skills are language, framework and toolset agnostic, having worked in at least 3 languages or paradigms, or equivalent experience
• Experience with REST API abstraction layers in complex enterprise environments with SOA and ROA or equivalent experience
• Experience with advanced web applications and TDD on the client side
• Experience with large complex data ecosystems and data quality and lifecycle issues
• A demonstrated track record of being a change agent, leaving every team and process better than you found it
• Knowledge and experience in high scale, highly available (99.99+) systems
• Experience with CSS, AJAX, JSON, HTML, and/or MVC
• Experience with Microsoft technology stack (.NET, C#, SQL Server, etc.)
• SaaS or Cloud experience
• Prior experience building an integrations platform/infrastructure to seamlessly integrate 3rd party applications preferred
• Carefully transition projects back to core teams
• Prior experience with full stack SaaS development is preferred
• Prior experience launching V1 products is preferred

Vaccination requirement
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com.

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