Principal Software Engineer – Observability Systems
Engineering & Tech Operations | Seattle, Washington or San Francisco, California

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Engineering & Tech Operations team builds and operates complex solutions for global business challenges that cross cultures, legal jurisdictions, and impacts millions of people and businesses every day. We hire people with a broad set of skills and people who want to work on creating never-been-done-before solutions at scale while ensuring world-class reliability and security. Our Agreement Cloud is a revolutionary solution that changes the way people live, work, and come to agreement.

This position
As a Principal Software Engineer, you will be directly responsible for designing, engineering and delivering the evolution of our Observability platform. Delivering high scale and highly available systems is part of the DocuSign engineering culture and our success in this revolves around our ability to understand how our systems are operating at all times and where we need to invest in to harden and improve them. We build complex distributed systems and our ability to do this successfully is dependent on the platforms and software you will build. Our ‘livesite' is the lifeblood of our engineering organization and the tooling you will work on ensures we can deliver on our commitments to customers. In support of these goals, you will develop and enhance key systems dedicated to monitoring product health and usage so that our development teams can quickly address incidents and continue to deliver high quality software in our fast paced, startup environment.

This position is an individual contributor reporting to the Director of Engineering and is designated Flex.

Responsibilities

• Be a technical and domain leader within your team and across the engineering organization
• Partner with our developers and SREs to provide tooling and services to enhance the observability of our systems
• Design, develop and ship services in support of improving our observability goals
• Engineer high scale, fault tolerant, distributed observability systems
• Improve tooling to capture metrics, logs, traces at scale and building systems to make sense of that data through dashboard and visualizations

Basic qualifications

• BS in CS, EE, Informatics or similar
• 15+ years experience in software engineering
• Experience in C#, C++, Go or an equivalent modern infrastructure languages
• 10+ years experience building large scale distributed systems

Preferred qualifications

• Experience with modern observability frameworks and projects (Prometheus, OpenTelemetry, Jaeger, Grafana, etc.)
• Experience with big data architecture, big data platforms and pipelines
• Experience with cloud services at scale on AWS, Azure and GCP
• Experience with Kubernetes
• Familiarity with observability in physical deployments, container environments and distributed micro services

Vaccination requirement
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com.

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