Programmer Writer
Engineering & Tech Operations | Remote - US

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Engineering & Tech Operations team builds and operates complex solutions for global business challenges that cross cultures, legal jurisdictions, and impacts millions of people and businesses every day. We hire people with a broad set of skills and people who want to work on creating never-been-done-before solutions at scale while ensuring world-class reliability and security. Our Agreement Cloud is a revolutionary solution that changes the way people live, work, and come to agreement.

This position
This Programmer Writer position is responsible for synthesizing complex technical API and SDK information and communicating it to an external software developer audience in a clear, concise, and accurate manner. In this position, you’ll write technical content primarily for the DocuSign Developer Center by creating new or modifying existing code examples and guides for a variety of DocuSign APIs and SDKs.

This position requires you to demonstrate technical skills in creating JSON structures, API headers, and making API and SDK calls in one or more of these languages: Bash/Curl, PowerShell, C#, Java, PHP, Node.js, Ruby, or Python. You must also have experience in OAuth technologies, requesting access tokens, and the like.

This position is an individual contributor role reporting to the Sr. Manager, Developer Content is designated as Flex.

Responsibilities

• Write code examples, guides, and other developer-focused content, including showing the DocuSign external developer audience how to perform specific tasks in a variety of supported coding languages
• Write example code in multiple computer languages and translate that code between multiple languages based on your expertise Work with other internal teams or external vendors to augment coding languages where you have less expertise
• Follow established content QA standards and policies and suggest improvements for deficiencies in the process
• Work with internal teams to understand the business purpose, scenarios, and use cases for all DocuSign APIs
• Create developer content periodically for additional content types, such as blog posts and screencasts
• Participate in select DocuSign conferences, meetups, and hackathons to promote DocuSign development technologies and to gather feedback directly from external developers

Basic qualifications

• Bachelor's degree in Education, English, Journalism, Computer Science, or related field
• 2+ years related job experience to include developer documentation, SDK and API documentation, technical documentation, and user guidance development

Preferred qualifications

• 2+ years of experience with SaaS developer content creation for enterprise-class software
• Experience with markdown, swagger or similar are a plus
• Excellent prioritization and time management skills
• Able to describe complex technical concepts and instructions so that they are clear and easy to understand
• Excellent problem solving and decision-making skill; can deal with ambiguity in a fast-paced business environment
• Clear sense of accountability & ownership
• Focused on goals and the overall team and company objectives
• Proximity to the San Francisco DocuSign office is a plus
• Self-directed and proactive
• Detail-oriented and committed to quality

Based on Colorado law, the following details are for Colorado individuals only: Colorado base salary range: $85,000 - $113,725 and eligible for bonus, equity and benefits at https://www.docusign.com/company/benefits.

Vaccination requirement
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature, the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and more than a billion users in over 180 countries use the DocuSign Agreement Cloud to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com.

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