Partner Contract Operations Lead – Public Sector
Customer Success I San Francisco, CA or Chicago, IL or Seattle, WA or Remote - US

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Our agreement with employees
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Customer Success team is the largest organization in the world focused entirely on agreement processes and technologies. We are the Agreement Experts. With hundreds of thousands of successful customers worldwide, we know how to help our customers see results quickly. And that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work done. As part of our global team of Agreement Experts – in professional services, customer success management, learning and enablement, and customer support – you’ll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible.

This position
The Partner Contract Operations Lead is responsible for working with cross-functional teams to build out partner contract templates and workflows supporting the partner business. The Lead manages our partner ecosystem contracts through their entire life cycle of evaluation, negotiation, execution to expiration including facilitating amendments to the contract. The Lead maintains operational excellence in managing multiple cross functional initiatives with internal stakeholders that will drive simplicity, increase value, ensure quality, and scale in support of a rapidly growing Org.

This role requires excellent interpersonal skills with the ability to communicate to a wide range of stakeholders (internally and externally) both orally and in writing. In addition, The Lead must be able to drive conversations and decisions across many of our internal organizations such as Legal, Revenue Operations, Sales Operations, PS Operations, Sales and Business Development. This position requires a highly motivated individual that has strong accounting, operational and analytical skills and possesses an understanding of internal controls.

This position is an individual contributor role reporting to the Director of Partner Operations and is designated Flex.

Responsibilities

• Serve as a leader of contract drafting, maintenance, and governance initiatives for partner contract templates
• Manage contract revenue, forecasts, contract penetration and uptake
• Perform Business Line Reviews for their assigned partners to identify opportunities for collaboration, increased contract compliance, and volume growth
• Implement training on contracts management systems and policies
• Serve as the single point of contact for the contract and respond to questions from Partner Account Managers, Legal and Operations function
• Drive the day-to-day activities that support the execution of Contracting and Pricing strategy, inclusive of contract development (redlines, collaboration with Account Team, etc.) and contract adjudication
• Maintain contract parameters within DocuSign contracting operational systems for Partner Program Contracts
• Maintain and strengthen key relationships with Operations, Partner Sales, Accounting and Finance, Compliance, internal legal counsel, and other cross-functional groups and external partners
• Identify opportunities continuously to streamline contracting operations, including both internal and external systems and processes

Basic qualifications

• Bachelor’s degree
• 8+ years in legal operations or applicable experience
• Experience with Contract Management Tools
• Experience in creation and review of contractual verbiage
• Knowledge of government and commercial contract types, terms, and processes

Preferred qualifications

• Bachelor's degree in Accounting or Finance
• Experience working with Spring/DocuSign CLM
• Proficiency with CRM and ERP platforms (such as Salesforce and Financialforce)
• Experience working with large or mid-sized in-house legal departments
• Ability to work in a matrix, enterprise organization with multiple systems
• Produces a high volume of accurate deliverables with tight deadlines
• Interpersonal skills, including excellent written and verbal communication
• Excellent stakeholder management and presentation skills
• Ability to stand up new programs and enhance existing programs
• Ability to direct and steer cross-functional teams and ensure quality and accountability
• Ability to multi-task, work under tight timelines and work with geographically distributed teams
• Excellent analytical and problem solving skills with the ability to drive conflict resolution

Based on Colorado law, the following details are for Colorado individuals only: Colorado base salary range: $93,700 - $128,875 and eligible for bonus, equity and benefits at https://www.docusign.com/company/benefits.

Vaccination requirement
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com.

#LI-Remote