Manager, Workplace Experience
Workplace Experience | San Francisco, CA

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming

Our agreement with employees
DocuSign is committed to building trust and making the world more agreeable for our employees, customers, and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Workplace Experience team creates a unique experience and environment that supports our collaborative culture of innovation. The team oversees daily operations of our global offices which range from delivering a white glove guest experience, organizing employee events, coordinating office moves, providing a welcoming new hire experience and responding to a variety of employee requests. Workplace Experience prides itself in driving solutions, turning innovative ideas into reality, and creating a special place to call work.

This position
As the Workplace Experience Manager, you are responsible for ensuring the smooth daily operation of the offices within your region, nurturing a collaborative and supportive team environment across the region, with a focus on excellence in customer service delivery, as the number one priority. This role is ultimately responsible for planning and executing leveled-up operations and service delivery to every DocuSign location in the region. You are proactive at problem solving and demonstrate the ability to make good decisions in a rapidly changing environment.

This position is a people manager role reporting to the Sr. Manager Workplace Experience, North America + APJ, and is designated In-Office.

Responsibilities

• Support, develop, and coach a multi-site team to execute the highest standard of service, providing learning, growth, and engagement opportunities. Provide leadership in a customer service intensive environment
• Champion a team environment that promotes and supports diversity, inclusion, innovation. Partner with Real Estate to reflect this in our office spaces
• Act as a contributor and collaborator on office build outs and improvement projects, working with Real Estate and Design, vendors, and contractors
• Develop and ensure consistent delivery of site services across our workplaces to maximize the employee experience while also operating within financial plans
• Partner with HR, ERG groups and other key stakeholders in delivering employee-centric programs, services and events which build company culture, engagement, and diversity
• Create and oversee content for the managed Intranet sites to ensure relevance, accuracy, and build engagement amongst local employees with Workplace Experience events, programs and initiatives.
• Work across DocuSign’s Global Real Estate & Workplace Experience team to help establish best practices for site management.
• Vendor Management - ensure we have the best-in-class suppliers for our offices and effectively implement vendor management best practices ensuring vendors align with our mission and values. This includes actively managing best practices, KPIs and SLAs with each Workplace Experience vendor
• Manage Workplace Experience bid processes leveraging DocuSign across the region and annual budget planning
• Strive for excellence in our day-to day business, identify technology and process gaps and ensure decisions are data driven. Scale our services to support the future growth of the organization and improve our collaboration with key vendors, internal business partners, and employees
• Partner with Security & Safety to manage employee health & safety programs, emergency preparedness and disaster recovery plans
• Ensure compliance with all security protocols, ISO, and audit
• Contribute to developing metrics and benchmarks for measuring employee satisfaction and optimizing budgets
• Assist Safety & Security with all H & S compliance issues in line with local legislation

Basic qualifications

• 5+ year of office services, hospitality and/or facilities experience
• Proficiency with Google Suite
• Strong organizational and time management skills; able to manage multiple priorities in a high-pressure environment
• Comfort with ambiguity
• High quality written communication skills, attention to detail and bias for top notch work product
• Strong business acumen and comfortability engaging with senior leaders
• Ability to work extended hours as needed
• Previous experience managing a team

Preferred qualifications

• Qualification in Office/Facilities Management
• 5+ years of managing physical office move projects
• Experience with a mid-to large sized technology companies a plus
• Experience with workplace strategy and change management
• Attention to detail and data accuracy
• Unwavering ethics & dependability
• Extremely customer-centric, both internally & externally
• Ability to influence and drive at all levels
• Ability to lead multiple, high priority initiatives & projects
• Fast paced, high energy, quick thinking, change oriented, and able to thrive on ambiguity
• Ability to manage multiple initiatives simultaneously. Good prioritization and time management skills
• Project Management skills
• A level of understanding in Health & safety

Vaccination requirement
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com.

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