Sr. Executive Engagement Manager
Sales & Business Development | San Francisco, CA

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Our agreement with employees
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Sales & Business Development teams collaborate with customers and partners across the globe to help them leverage the DocuSign Agreement Cloud to transform the entire system of agreement process—from preparing to signing, acting on, and managing contracts and other types of agreements. Our team partners with some of the largest, most innovative companies in the world in dozens of industries to bring the power of DocuSign to more customers. Whether you are selling to a small business or a large enterprise, you will apply your extensive knowledge of our solutions, and leverage our strategic partnerships to help our customers grow their top and bottom line.

This position
We are looking for a Sr. Executive Engagement Manager to join our team and continue delivering, evolving, and growing our Executive Engagement Program. This strategic initiative supports our Enterprise Sales teams by furthering C-Suite and other high-level relationships with our most important customers and by managing a motion to support these interactions on an on-going basis.

It is a multi-faceted role for a self-starter with executive maturity and deep business acumen; a strong communicator who can skillfully liaise between our executive leadership team and the sales organization while exuding poise and authority. The ideal candidate also has the necessary project management skills to help us support and execute the future of this important program. This position is a Full-Time role reporting to the Director of Executive Programs and closely collaborating with our Executive Engagement Director on a daily basis.

The mission of Global Field Enablement is to equip our field partners with the knowledge, skills, and tools they need in order to do the work of their lives. Our business requires that Customer Success and Sales field employees consistently position, solution, and enable adoption of our technologies. We help our customers realize the value found at the intersection of our products and their business initiatives. We do this by partnering closely with Field Leadership, Product, Marketing, and Operations to identify, operationalize, and evangelize solution awareness, strategy, tools, and best practices. The Systems Readiness team is focused on equipping our sales and success reps to be efficient and effective at leveraging the process and tools that we provide for them to be successful.

This position is an individual contributor role reporting to the Director, Executive Briefing Center and is designated Flex

Responsibilities

• Support our Executive Engagement Director as we evolve the program
• Identify executive connections within top accounts and leverage expansive network to help materialize sales opportunities
• Drive the operationalization of formal processes to drive consistency and transparency of the program and its impact
• Partner with the sales team to ensure executive briefs are completed accurately and consistently
• Assist with call strategy and key action items
• Participate in forecast calls with sales leadership to identify engagement strategies for strategic customers
• Use analytics to drive actionable insight, action and prioritization
• Communicate the impact of the program to the senior leadership team and other key stakeholders, while also building out reporting structures to capture necessary metrics
• Establish operational rigor to successfully scale and grow the program
• Collaborate closely with the Executive Briefing Center team and act as an advocate of our Executive Briefing Program
• Serve as a highly visible DocuSign ambassador

Basic qualifications

• BA/BS degree or equivalent work experience
• 8+ years related experience with a Bachelor’s degree or 6 years related experience with a Master’s degree

Preferred qualifications

• Strong executive presence
• Experience in partnering with sales teams to build client engagement and familiarity with sales processes
• Data and reporting skills
• Proven ability to effectively manage very demanding workload while achieving strong results
• Exceptional ability to execute, collaborate, work cross-functionally and multi-task in a fast-paced, high stakes environment
• Stellar interpersonal skills; ability to work effectively with anyone regardless of seniority (including c-level executives from leading organizations), role, industry, country, or any other dimension
• Strong verbal, written, and presentation creation skills
• Strong analytical and problem-solving skills
• Ability to think strategically while also executing programmatically
• Strong planning skills
• Positive attitude with ability to navigate through any challenges
• Deep commitment to team, organization, and program
• Ability to work occasional evenings for thought leadership events required
• Growth mindset with a strong ability to embrace and leverage feedback

Vaccination requirement
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com.

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