Partner Onboarding & Development Advisor (POD)
Customer Success I San Francisco, CA or Seattle, WA or Chicago, IL or Remote - US

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Our agreement with employees
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Customer Success team is the largest organization in the world focused entirely on agreement processes and technologies. We are the Agreement Experts. With hundreds of thousands of successful customers worldwide, we know how to help our customers see results quickly. And that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work done. As part of our global team of Agreement Experts – in professional services, customer success management, learning and enablement, and customer support – you’ll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible.

This position
The Partner Onboarding & Development Advisor (POD) supports the DocuSign Partner Ecosystem Team as our first line of contact for recruiting and onboarding partners, guiding their development, building their practice, and growing their success with DocuSign. They will work across multiple partner types, including System Integrators (SI), Independent Software Vendors (ISV), and Resellers.

The Partner Onboarding & Development Advisor is part of the Partner Experience Organization that rolls up to Customer and Partner Success Operations. PODs work cross-functionally with various departments and global teams including Partner Program Operations (PPO), Legal, Global Partner Solutions (GPS), Partner Solution Architects (PSA), Partner Account Management (PAM), Partner Global Alliances, Enablement, Sales, Marketing, and more. Quarterly priorities can include improving programs and processes, the success of managed partners, identifying high-growth focus partners, re-engaging inactive partners, driving attendance to events and webinars, driving engagement with training and certification, and leading campaigns to increase pipeline. Ongoing tasks include supporting our Partner Account Managers with strategic partners like SAP, Salesforce, and Workday.

This is a great opportunity for someone looking to excel in a Business Development role, with lots of career opportunities to move upward into different roles depending on your skills and interests.

This position is an individual contributor role reporting to the Director of Partner Programs and Experience and is designated Flex.

Responsibilities

• Recruit, onboard, and develop new partners, then get them registered for the DocuSign Tiered Partner Program and guide them to appropriate resources by partner type
• Conduct partner onboarding webinars, training sessions, and 1:1 calls
• Serve as point of contact for partners, build trust, and develop relationships internally and externally
• Lead with integrity and a “Partner First” attitude
• Assist with APP reviews and integration development
• Help partners effectively navigate and sign contracts, including non-disclosure agreements (NDA), Master Partner Agreements (MPA), Referral Agreements, and more
• Develop a go-to-market strategy with identified high-potential partners
• Qualify high potential or high growth partners for portfolio partner management
• Manage quarterly projects and campaigns by applying project management best practices
• Collaborate globally with internal and external partners to drive worldwide partner success
• Manage a subset of high-growth potential partners to build their practice and help achieve higher levels within the DocuSign Partner Tiered Program
• Assist, as needed, Partner in Discovery to ensure key requirements with product implications are understood

Basic qualifications

• BS/BA degree or equivalent experience
• 2+ years relevant experience

Preferred qualifications

• 2+ years experience in a SaaS Sales, Business Development, Customer Success, Professional Services, or Support role
• Curiosity, detail-orientation, and proactivity in finding and identifying ways to build better processes and operations to support our partner experience
• Management skills including leadership, autonomy, ownership, adaptability, self-motivation, high organization, and working well under pressure
• Interpersonal skills, including excellent written and verbal communication
• Ability to work in a matrix, enterprise organization with multiple systems
• Ability to manage multiple communications across multiple channels such as Slack, email, and phone
• A track record of working compassionately and collaboratively with external partners or clients
• A track record of working with cross-functional teams; particularly sales, finance, legal, and operations
• Professional communication skills and the ability to be diplomatic in difficult situations
• Ability to work remote-first in a rapidly scaling organization
• Ability to lead strategy, build plans and execute in a cross-functional, fast-moving environment
• Self-starter with great time management skills and willingness to go the extra mile to get it done
• Team player who can navigate ambiguity and change
• Spanish or Portuguese speaking to help cover LATAM region

Based on Colorado law, the following details are for Colorado individuals only: Colorado base salary range: $77,100 - $100,275 and eligible for bonus, equity and benefits at https://www.docusign.com/company/benefits.

Vaccination requirement
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature, the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and more than a billion users in over 180 countries use the DocuSign Agreement Cloud to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com.

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