Senior Network Engineer
Engineering & Tech Operations | Seattle, Washington or Remote - US

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Our agreement with employees
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Engineering & Tech Operations team builds and operates complex solutions for global business challenges that cross cultures, legal jurisdictions, and impacts millions of people and businesses every day. We hire people with a broad set of skills and people who want to work on creating never-been-done-before solutions at scale while ensuring world-class reliability and security. Our Agreement Cloud is a revolutionary solution that changes the way people live, work, and come to agreement.

This position
The Senior Network Engineer ensures DocuSign’s global networks are robust and reliable. This includes ordering and deploying new circuits, as well as handling all network aspects associated with office moves, expansions, and closures. This individual must have strong project management skills and is able to maintain a high level of user trust and confidence. This position is responsible for implementing and upgrading switches, routers, wireless access points, firewalls, and other networking services.

This position is an individual contributor reporting to Sr. Manager, Network Engineering, and is designated Flex.

Responsibilities

• Implement, deploy, upgrade, and support network technology services that align with DocuSign’s “Built To Last” strategy
• Monitor the overall integrity of the enterprise network and conduct root cause analyses when outages occur
• Work with vendors, circuit providers, facilities teams, and Global IT staff to ensure appropriate uptime and user satisfaction
• Be able to meet objectives in a highly global, collaborative and high performance work environment

Basic qualifications

• Demonstrated ability to manage and prioritize service requests with minimal supervision, excellent organizational skills, a teamwork approach and the ability to act independently to solve problems
• Strong troubleshooting and problem solving skills, resiliency in the face of continual change, and ability to handle high demands
• Minimum of 8 years of experience in the Information Technology field
• Minimum of 5 years of experience in network engineering
• BS or BA degree or equivalent work experience in a computer science or engineering field

Preferred qualifications

• Experience with layer 2 switches, Juniper routers, network management utilities, TCP/IP packet analysis, and monitoring tools
• Experience with Palo Alto firewalls
• Experience with VPN connectivity to Microsoft Azure and Amazon Web Services
• Experience with network standard protocols such as TCP/IP, BGP, OSPF, VLAN, IPSec VPN, SSL VPN, and QoS
• Experience with network monitoring tools like SolarWinds or NetFlow collectors
• Familiarity with Ansible and Jinja2
• Must be able to work a flexible schedule, including overtime and after hours work
• Participate in on-call rotation
• Availability to periodically travel to remote sites
• Has a “can-do” attitude and enjoys participating with a global team
• Works with a high degree of integrity and accountability
• Results oriented, leveraging metrics to make decisions
• Enjoys a very fast paced, growing organization

Based on Colorado law, the following details are for Colorado individuals only: Colorado base salary range: $118,200 - $146,800 and eligible for bonus, equity and benefits.

Vaccination requirement
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com.

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