Senior Manager, Enterprise Renewal Management (French Speaker)
Sales & Business Development | Dublin, Ireland

Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Sales & Business Development teams collaborate with customers and partners across the globe to help them leverage the DocuSign Agreement Cloud to transform the entire system of agreement process—from preparing to signing, acting on, and managing contracts and other types of agreements. Our team’s partner with some of the larges, most innovative companies in the world in dozens of industries to bring the power of DocuSign to more customers. Whether you are selling to a small business or a large enterprise, you will apply your extensive knowledge of our solutions, and leverage our strategic partnerships to help our customers grow their top and bottom line.

This position
The ideal candidate must possess the ability to manage and motivate a team of Enterprise Renewal managers at both junior and senior level, to achieve individual sales quotas. This sales leader must be able to measure, monitor and hold RMs accountable for their activities and results as well as lead by example. They are also required to assist in making account calls with (S)RM's, assist in account health monitoring, revenue retention and effectively maintain DocuSign's value within accounts as well as deliver and coach through customer Quarterly Business Reviews. This leader should mentor each (S)RM individually while also building a strong cohesive, collaborative team. They are also responsible for monitoring forecasting efforts, churn and delivering on key quotas.

This position reports to the Senior Director, Renewal Management.

Responsibilities

• Retain and renew GNMRR within the DocuSign commercial business unit.
• Daily management of a Renewal Management team. IC level range from Renewal Specialist to Strategic Renewal Managers.
• Develops & executes upgrade/renewal process & strategies and ensures compliance to internal data management & reporting, including the use of Salesforce.com
• Assesses sales activities & accurate forecasts to determine sales progress & required improvements. Recommends & implements improvements to achieve sales goals.
• Coach salespeople to develop their sales skills including vertical market management, forecasting, negotiations, & other necessary skills; while maintaining individual accountability to goals
• Maintain/protect DocuSign core values by hiring culturally aligned team members & leading by example.
• Provides value in complex negotiations & the closing of new business, including appropriate use of Account Executives to maximize results
• Work with each (S)RM to develop & implement vertical-wide business & sales plans to achieve sales quota
• Ensures the team effectively leverages sales tools & systems consistently & in alignment with clearly defined rules of engagement.
• Communicates & prioritizes product & business needs from the field to appropriate corporate departments.
• Identifies & supports opportunities for the training & professional development of department personnel.
• Operates well in a fast paced, dynamic environment without requiring significant supervision.

Basic Qualifications

• BA/BS degree or equivalent in relevant account management and leadership experience.
• A strong background in people management combined with significant renewal experience in commercial accounts in a high-growth SaaS organisation.
• Experience managing an Enterprise sales/account management/renewals team.
• Fluent in French.

Preferred Qualifications

• Demonstrated ability to develop and maintain effective business, sales, & vertical market plans.
• Demonstrated ability to successfully negotiate & close complex contracts.
• Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse, & occasionally, unprecedented.
• Excellent communication & presentation skills, both verbal & written.
  Demonstrated ability to identify new, creative ways to drive more businesses to purchase & utilize DocuSign’s diverse solution suite.

About us
DocuSign® helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that’s a good thing.
DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the discussion and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, colour, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com.

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