DocuSign eSignature System Requirements

DocuSign eSignature works well with most modern computers.

Browsers

DocuSign supports the latest stable release (except where noted) of these browsers:

• Chrome
• Firefox
• Microsoft Edge
• Safari

Note: Prerelease (such as Beta) versions of operating systems and browsers are not supported.

Recommended screen resolution

• 1024 x 768

Security settings

• Allow per session cookies
• User accessing the Internet behind a Proxy Server must enable HTTP 1.1 settings through a proxy connection
• Firewall settings must allow access to the server: https://docucdn-a.akamaihd.net. DocuSign leverages Akamai as a content delivery service to enhance our application's performance.

PDF reader

• Acrobat Reader or similar software might be required to view PDF files.
• Your PDF reader must be able to open PDF 1.5+

Mobile signing

Apple

• iPhone iOS 13.0+
• iPad iOS 3.0+
• iPod touch iOS 3.0+
• Android 5.0+

Windows

• Windows 8+
• Windows Phone

DocuSign Notary remote signing

In addition to the general signing requirements, DocuSign Notary remote signing has these specific requirements.

Devices - A laptop, desktop or mobile device with a working camera and microphone. Note: For best results, we recommend notaries and signers use a laptop or desktop device. Signers can optionally use mobile devices.

Browsers

• Windows
  • Google Chrome current version
  • Firefox current version
  • Microsoft Edge current version for signers
• macOS
  • Safari (macOS only) 12 +
  • Google Chrome current version
  • Firefox current version
  • Microsoft Edge current version
• Note: If you are a Notary using signer held certificates from IdenTrust, Microsoft Edge is currently not supported
• Mobile devices - signers only; notary users are not supported.
  • Apple iOS 11 +
  • Android 5.0 +

Internet connection

• User internet access broadband service must support a live, real-time audio and video connection. For best results,we recommend that you hard-wire your device to the internet.
• We recommend the following minimum internet speeds. Test your internet speed at Speedtest.net.
  • Upload: 5Mbps
  • Download: 5Mbps

Validate that your system meets all requirements at the Pre-call Test page.