Building a More Agreeable Government

In September 2019, DocuSign commissioned the Center for Digital Government to conduct an evaluation of four government services common across all 50 states. Together, these services impact millions of people every year:

• Applying for or renewing a driver’s license
• Applying for or renewing a professional license
• Applying for Medicaid
• Applying for disability benefits

Each state’s processes were evaluated to see how documents, forms, and other agreements can be accessed, signed, and submitted by the public. How intuitive is the process? How much manual effort is required? Are digital and mobile-friendly channels supported?

In this paper, you can read the detailed results of the research and find out how your state compares to others in the race to agreeable government.